RETAIL INSIDE SALES AND SUPPORT ASSOCIATE

 

Arrowhead Brass, an established manufacturer of high-quality plumbing and irrigation products, is looking to add an experienced inside sales associate that can manage and serve our growing retail business sector. The Inside Sales and Support Associate will grow designated accounts while providing support to the field retail sales team in all aspects of retail sales: order entry, invoicing, shipment notifications, exhibitions, customer complaints, returns, and claims. The inside sales associate will work closely with our field sales team to provide customers with quality service and always contribute to the company’s reputation. The ideal candidate should have previous experience in an inside sales role, customer service, and the Retail B2B space. The candidate must be a self-starter, motivated, and be able to effectively problem-solve to resolve customer needs. This position will report to the Retail National Sales Manager. Infrequent travel may be required.

 

Responsibilities:

  • Manage and grow assigned retail customer accounts.
  • Process sales orders for retail accounts and manage EDI document (order, invoice, and shipment notice) transmissions
  • Acts as a liaison between the retail customers and Arrowhead Brass.
  • Answer incoming calls and emails efficiently and effectively, while maintaining a professional demeanor with customers and co-workers.
  • Take an active role in the development of the company’s relationship with retail accounts.
  • Assist the operations & sales team by providing sales forecasts and retail activity reports.
  • Assist the National Retail Sales Manager with tasks as required.
  • Develop knowledge of product lines and provide support to customers when needed.

 

Qualifications & Requirements:

  • Previous inside sales experience required.
  • Previous customer service experience (2 years, minimum)
  • Permanent residence with a dedicated & quiet workspace.
  • Must be a self-starter, quick learner, and detail-oriented.
  • Strong time management, organizational and problem-solving skills.
  • Must have excellent computer skills with expertise in Microsoft Office
  • Exceptional communication both verbal and written.
  • Experience with EDI (Electronic Data Interchange) is a plus, but not required.

 

 

Please send resumes to donna.magnuson@arrowheadbrass.com

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